Whether working on the board of an HDI Local Chapter or as Team Lead at a research hospital’s IT Help Desk, whether serving boy scouts, immigrants, or first-time computer owners, and whether imaging computers in the afternoon or wiping the sleep from my eyes to respond to a major systems outage, my experience reflects one common theme: I am passionate about serving people.
I demonstrate passion by using my honed knowledge of business processes and system relationships to promptly solve user’s issues. I stay up at night worrying about that one blue screen that didn’t get fixed, or that one employee that doesn’t progress. I act quickly to ensure the best patient experience for every Hospital visitor. I am committed to hanging up the phone with a smile on my face and a satisfied user who can return to work.
My passion isn’t about computers – it’s about people. People that need my help to get back up and going. And hearing that sigh of relief from the user who just recovered four hours of work makes life worth living!