Just like lawyers have the Bar, and doctors have the AMA, Help Desks have HDI. Formerly known as the Help Desk Institute, HDI is the leading professional organization for IT service & support, offering education, certification, thought leadership, networking and leadership opportunities. Through HDI, I have attended several regional and national leadership conferences and been certified as a Support Center Team Lead. For two years, I served as the Webmaster & VP Communications for HDI Salt Lake City, an HDI local chapter, and was recently asked to serve as the President of the chapter. HDI has been the most meaningful experience in my professional career, giving me the chance to network with amazing industry leaders, bring my workplace up to industry best practices, and learn crucial personal and professional skills to advance my career.
I have worked for University of Utah Health Care since March 2011. Before coming to UUHC as a Service Desk Agent, I gained IT experience at a Dell outsourcer, a global audio solutions company, a Boy Scout Camp (you’d be surprised), and a local ESL nonprofit serving refugees and immigrants. I now work as a Service Desk Team Lead, supervising the 16-person ITS Service Desk. My team supports 8,000 University Health Care students, faculty, and staff, and works 24/7 to provide best-in-class support to our best-in-class medical professionals. I am very proud of my team and the work we do.
I am an avid board gamer and ballroom dancing aficionado, and also consider myself an amateur photographer (one of the skills I have honed through the SLCC Visual Arts department). While I do enjoy video games, board games give me the chance to interact personally with family and friends, whether we’re playing a cooperative eurogame or a cutthroat card game. One of my closest friends is active-duty Army, and whenever he has the chance to visit home for a week we make it a point to have a game night with his family and mutual friends.